You have to test your system over and over again to ensure it is fool-proof. Gokada CEO and Co-founder, Fahim Saleh hailed a GoKada ride and he was disappointed. He had to stop and take an Uber midway.
This led him to shut down the service in order to review and relaunch, here is the statement
“We are dedicated to rewriting the ills the motorcycle
taxis represent. This has nudged us to take this compulsory break of 12 days which begins Today, Wednesday, August 14th 2019 to the 25th August 2019,”
“We will be back Monday, August 26th, with
retrained driverswho are safety conscious, clean, courteous and are better with drivingand navigation.
“Other features to expect include better traffic law-abiding pilots, brand new bikes amongst other things.
“We are deliberate in our commitment to revamping the narrative of transportation.”
“How could I be the CEO of Gokada, the company that pioneered motorcycle ride-hailing in Nigeria and be experiencing this?
“I was disappointed in Gokada but most of all, I was disappointed in myself. I told the pilot to pull over to the side of the road, I would hop over the median and wait for an Uber. This is what it has come to,” I thought.”
“Gokada was started to change the perception of what the bike taxi could be in terms of safety, convenience, and transparency. In many ways, we’ve succeeded but we have also failed. We can only win by doing right to our customers and our pilots. That is why today I am excited to announce our Gokada 2.0 initiative.”
No matter how awesome you think your products and services are, use them. Check in. Put yourself in the end user’s shoes and see if it works.
Always restrategise and reevaluate. This is very key to business growth.